Refund policy
Refund Policy
Last Updated: July 2026
At Kindeo, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following Return and Refund Policy, applicable to all purchases made through our online store.
1. Right to Return
We accept return requests within 30 calendar days from the date your order is delivered.
To be eligible for a return, the product must meet the following conditions:
- Be unused and in the same condition in which it was received.
- Include its original packaging, accessories, and manuals, if applicable.
- Show no damage caused by improper use.
- Be clean and in suitable condition for inspection.
We reserve the right to refuse returns that do not meet these requirements.
2. Products Not Eligible for Return
For hygiene, safety, or consumer protection reasons, we cannot accept returns of:
- Products that have been used or washed.
- Products damaged due to improper use.
- Products modified or altered by the customer.
- Items purchased on clearance or marked as final sale, when expressly stated.
- Gift cards or digital products, if applicable.
3. Defective or Incorrect Products
If you receive a product that is:
- Defective.
- Damaged during shipping.
- Incorrect.
- Incomplete.
You must contact us within 48 hours of receiving your order, providing your order number and photographs clearly showing the issue.
After reviewing your claim, we may offer, as appropriate:
- A replacement product.
- Shipment of the missing item or part.
- A full or partial refund.
- Another appropriate solution depending on the circumstances.
4. How to Request a Return
To initiate a return, please contact our customer service team and provide:
- Your order number.
- Your full name.
- The reason for the return.
- Photographs of the product when necessary.
Once your return request has been approved, you will receive the necessary return instructions.
Returns sent without prior authorization will not be accepted.
5. Return Shipping Costs
If the return is due to an error by Kindeo, such as a defective, incorrect, or shipping-damaged product, we will cover the reasonable return shipping costs.
If the return is requested for personal reasons, such as a change of mind, an ordering mistake, personal preference, or any other reason not attributable to Kindeo, return shipping costs will be the customer's responsibility, unless otherwise required by applicable law.
Original shipping charges are non-refundable, except when the return results from an error attributable to Kindeo.
6. Product Inspection
All returned products will be inspected before a refund is approved.
If the product shows clear signs of use or damage, or otherwise fails to meet the conditions established in this policy, we may refuse the return or apply a proportional reduction to the refund amount where permitted by applicable law.
7. Refunds
Once we have received and inspected your return, we will notify you of the outcome of our review.
If the return is approved, the refund will be issued to the same payment method used for the original purchase, unless both parties agree to another method permitted by applicable law.
The time it takes for the refunded amount to appear in your account will depend on your bank or payment provider.
8. Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been prepared for shipment or handed over to the carrier, it can no longer be canceled and must instead be handled in accordance with this Return and Refund Policy.
9. International Orders
Customers placing orders from outside the country of shipment are responsible for any applicable taxes, duties, import fees, or customs charges imposed by their country.
These charges are non-refundable by Kindeo.
If an order is refused by the customer or cannot be delivered for reasons beyond Kindeo's control, such as an incorrect address, failure to cooperate with the shipping carrier, or failure to pay applicable import charges, we may deduct from the refund any shipping, return, or other associated costs incurred.
10. Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, you must request a return of the product received, provided it is eligible for return, and place a new order.
11. Partial Refunds
In certain circumstances, we may issue partial refunds, including but not limited to:
- Products returned with damage caused by improper use.
- Products returned incomplete for reasons attributable to the customer.
- Products returned without their original packaging when this significantly reduces their value.
- Any other circumstances in which applicable law permits a proportional reduction of the refund amount.
12. Force Majeure
Kindeo will not be responsible for delays or failure to perform resulting from circumstances beyond our reasonable control, including natural disasters, labor disputes, transportation disruptions, government restrictions, international logistics issues, or any other force majeure event.
13. Changes to This Policy
Kindeo may update this Return and Refund Policy at any time to reflect legal, operational, or commercial changes.
The version published on our website will be the version in effect at any given time.
14. Contact Us
If you have any questions regarding this Return and Refund Policy or would like to initiate a return request, please contact us at: