Shipping policy
Shipping Policy
Last Updated: July 2026
At Kindeo, we want you to receive your order quickly, safely, and with full transparency. Below, you will find all information regarding the processing, shipping, and delivery of our products.
1. Order Processing
All orders are processed within an estimated timeframe of 3 to 5 business days from payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high demand, special promotions, product launches, or exceptional circumstances, processing times may be extended.
2. Delivery Times
Once your order has been processed, the estimated delivery time is 9 to 12 business days.
These timeframes are estimates only and may vary depending on the destination country, shipping carrier, customs inspections, logistical conditions, and other circumstances beyond Kindeo’s control.
For certain international destinations, delivery may take longer than the timeframe indicated above.
Delivery times are estimates and do not constitute a guarantee of delivery on a specific date. Unless otherwise required by applicable law, delays caused by shipping carriers, customs authorities, logistical issues, or any other circumstances beyond Kindeo’s reasonable control will not automatically entitle the customer to compensation or financial reimbursement.
3. International Shipping
Kindeo ships to many countries around the world.
Delivery times may vary depending on:
- The destination country.
- The shipping carrier.
- Customs procedures.
- National or local holidays.
- Weather conditions.
- Government restrictions.
- Exceptional logistical circumstances.
Customers are responsible for any taxes, customs duties, import fees, or other customs-related charges that may apply in the destination country, unless expressly stated otherwise during checkout.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number so you can check the status of your shipment at any time.
Tracking information may take 24 to 72 hours to update after the order has been handed over to the shipping carrier.
5. Shipping Address
It is the customer’s responsibility to provide a complete, accurate, and up-to-date shipping address.
Kindeo will not be responsible for delays, additional costs, or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.
If your order has already been processed, we cannot guarantee that the shipping address can be changed.
6. Delivery Delays
Although we work with trusted shipping carriers, delays may occur due to circumstances beyond our control, including but not limited to:
- High shipping demand.
- Customs procedures.
- Adverse weather conditions.
- Strikes.
- Government restrictions.
- Logistical issues.
- Transportation disruptions.
- Force majeure events.
In the event of a delay, our team will do its best to help locate your order and keep you informed about its status.
7. Undelivered Orders
If an order cannot be delivered due to circumstances attributable to the customer, such as an incorrect address, repeated absence at the delivery address, refusal of the package, or refusal to pay applicable import taxes or fees required by the destination country’s authorities, the order may be returned to the warehouse or destroyed by the shipping carrier in accordance with its procedures.
In such cases, Kindeo may deduct shipping, return, and any other associated costs from the amount to be refunded.
8. Lost Orders
If you believe your order has been lost during transit, please contact our customer service team.
We will investigate the issue with the shipping carrier and, where appropriate, provide a solution in accordance with applicable law and our internal policies.
9. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, you must notify us within 48 hours of receiving the order, attaching photographs of both the packaging and the product.
Once we have reviewed the issue, we may offer, as appropriate:
- A replacement product.
- Shipment of the missing item or part.
- A full or partial refund.
- Any other solution deemed appropriate.
10. Force Majeure
Kindeo will not be responsible for delays or failures resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, armed conflicts, government restrictions, transportation disruptions, strikes, supplier failures, customs issues, or any other circumstance considered a force majeure event.
11. Changes to This Policy
Kindeo may modify this Shipping Policy at any time to reflect operational, logistical, or legal changes.
The version published on our website will be the version in effect at any given time.
12. Contact
If you have any questions regarding your order or need assistance with a shipment, you can contact our customer service team at: