Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Kindeo.

These Terms and Conditions govern access to, browsing of, and use of the Kindeo website, as well as the purchase of products offered through our online store.

By accessing our website or making a purchase, you fully agree to these Terms and Conditions. If you do not agree with any of these provisions, you must refrain from using our services.

1. Identification

Kindeo is an online store dedicated to the sale of products for babies and families.

These Terms apply to all purchases made through our website, regardless of the country from which the order is placed.

2. Eligibility to Purchase

Purchases may only be made by individuals who are at least 18 years old or who otherwise have sufficient legal capacity to enter into contracts under applicable law.

By placing an order, you represent that you meet this requirement.

3. Products

We make every effort to display the characteristics, colors, dimensions, and images of our products as accurately as possible.

However, minor variations may occur due to screen settings, manufacturing processes, or product improvements, and such variations will not be considered defects.

Kindeo may modify, update, or remove any product from its catalog without prior notice.

4. Proper Use of Products

Products sold by Kindeo must be used strictly in accordance with the instructions for use and the corresponding safety recommendations.

Our products do not replace constant adult supervision and are not medical devices.

The customer is responsible for using each product properly and for supervising the child at all times while the product is being used.

Kindeo will not be liable for damages resulting from improper, negligent, or unauthorized use contrary to the instructions provided.

5. Prices

All prices displayed are shown in the currency selected by the user.

Prices may be changed at any time without prior notice.

The applicable price will be the price in effect at the time the order is confirmed.

Applicable taxes will be calculated during checkout where required.

For international orders, taxes, customs duties, or import fees imposed by the authorities of the destination country may apply. These charges are the responsibility of the buyer.

6. Placing an Order

Placing an order constitutes an offer to purchase.

Kindeo reserves the right to accept or reject any order where reasonable grounds exist, including but not limited to:

  • Incomplete or incorrect information.
  • Suspected fraud.
  • Obvious pricing errors.
  • Availability issues.
  • Violation of these Terms and Conditions.

An automatic order confirmation does not necessarily constitute final acceptance of the order.

7. Payment

We accept the payment methods available on our website.

All payments are processed through secure third-party payment providers.

Kindeo does not store complete bank card details.

We reserve the right to cancel orders where payment has not been authorized or where there are reasonable indications of fraud.

8. Shipping

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, or circumstances beyond Kindeo’s control.

We do not guarantee exact delivery dates.

Delays caused by third parties will not automatically entitle the customer to compensation.

Complete shipping information is available in our Shipping Policy.

9. Cancellations

Orders may only be canceled before they have been prepared for shipment.

Once logistical processing has begun, cancellation may no longer be possible.

10. Returns and Refunds

Returns and refunds will be governed by our current Return and Refund Policy.

Customers should review that policy before requesting a return.

11. Availability

Although we regularly update our inventory, certain products may become temporarily unavailable.

If a product becomes unavailable after purchase, we will notify the customer as soon as possible and, where appropriate, offer:

  • A refund.
  • An equivalent product.
  • The option to wait for the product to be restocked.

12. Intellectual Property

All content on the website, including:

  • Trade name.
  • Logo.
  • Photographs.
  • Videos.
  • Text.
  • Designs.
  • Icons.
  • Graphics.
  • Advertising materials.
  • Source code.

is owned by Kindeo or the respective rights holders and is protected by applicable intellectual and industrial property laws.

Reproduction, distribution, modification, or use without prior written authorization is prohibited.

13. User Conduct

The user agrees to:

  • Use the website lawfully.
  • Not introduce viruses or malicious software.
  • Not attempt to access restricted systems.
  • Not interfere with the operation of the website.
  • Not use the website for fraudulent purposes.
  • Not make purchases using false information.

Kindeo may block access to users who violate these obligations.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Kindeo will not be liable for:

  • Temporary website interruptions.
  • Internet outages.
  • Technical issues beyond our control.
  • Delays caused by shipping carriers.
  • Actions taken by customs authorities.
  • Force majeure events.

Nothing in these Terms limits any non-waivable consumer rights granted under applicable law.

15. Product Safety

Products sold by Kindeo are designed to be used in accordance with the instructions provided.

The buyer acknowledges that a child’s safety also depends on proper product use and continuous adult supervision.

Baby rest products must not be used as substitutes for cribs, bassinets, or other sleep systems where the manufacturer’s instructions state otherwise.

16. Warranties

Consumers are entitled to the legal warranties provided under the laws applicable in their place of residence.

If a product has a manufacturing defect, Kindeo will provide the legally required remedies, which may include repair, replacement, price reduction, or refund, as applicable.

The warranty does not cover damage caused by:

  • Improper use.
  • Accidents.
  • Normal wear and tear.
  • Modifications made by the user.
  • Failure to follow the instructions for use.

17. Force Majeure

Kindeo will not be liable for delays or failure to perform resulting from circumstances beyond its reasonable control, including natural disasters, labor disputes, pandemics, government restrictions, transportation disruptions, international logistics issues, supplier failures, or any other force majeure event.

18. Data Protection

Personal data will be processed in accordance with our Privacy Policy.

By using our website, you agree to such processing under the terms set out in that policy.

19. Changes

Kindeo may modify these Terms and Conditions when necessary for legal, operational, or commercial reasons.

Any changes will become effective upon publication on the website.

20. Governing Law and Dispute Resolution

These Terms and Conditions will be interpreted in accordance with the consumer laws applicable in the customer’s place of residence where such laws are mandatory.

In the event of a dispute, the parties will attempt to resolve the matter amicably before pursuing legal proceedings.

Nothing in these Terms limits any rights granted to the buyer under applicable consumer protection laws.